Last updated: 13 October 2026

Taymona respects your privacy. This policy explains how we collect, use, share and retain personal information when you use taymona.com, the Taymona app, our order and enquiry landing pages, or communicate with us through our official social media channels.

1. Who We Are

Taymona is operated by ALQYSI FOR REFRIGERATORS , WASHING MACHINES & HOUSEHOLD ELECTRICAL APPLIANCES TRD CO. L.L.C, United Arab Emirates.

Registered address: RESIDENCE 1072 – 1072_Office-1B, Al Ghurair, Al Muteena, Dubai, United Arab Emirates.

Trade licence number: 1156839.

Privacy and customer service contact: help@taymona.com.

2. Information We Collect

Depending on how you interact with us, we collect:

  • Account information: Your name, email address, telephone number and account details that you provide when registering or updating your account.
  • Order and delivery information: Your telephone number, delivery address, ordered products, quantities, order value, currency, delivery instructions and order status.
  • Payment and transaction information: Information needed to process payments, confirm transactions and handle refunds, including transaction references and payment status. The information received by Taymona depends on the payment service and integration used.
  • Customer service information: Messages, enquiries, complaints and information you provide when requesting assistance, returns or warranty support.
  • Technical and usage information: Information collected by the systems and tools enabled on the relevant service, such as IP address, browser or device information, pages viewed, interactions, referral sources and error logs.

We collect information directly from you through our website, app, order forms, landing pages and communications. We also receive information from payment and delivery providers in connection with your order, and from social media platforms when you submit forms or contact our official accounts.

3. How We Use Your Information

We use personal information to:

  • Create and manage your account.
  • Receive, verify and fulfil orders, process payments and arrange delivery.
  • Track order fulfilment and provide order confirmations and delivery updates.
  • Handle enquiries, complaints, returns, refunds and warranty requests.
  • Maintain necessary transaction records and meet applicable legal obligations.
  • Protect our services against misuse and investigate technical problems.
  • Measure website use and advertising performance where the relevant analytics or advertising tools are enabled, subject to applicable requirements and your choices.

Submitting an order or contacting customer service does not automatically subscribe you to promotional messages. Any separate promotional communications will be subject to applicable consent and preference requirements.

4. Social Media Orders and Enquiries

When you submit an order or enquiry through Facebook, Instagram or another official Taymona social media channel, we use the information you provide to respond, confirm your order, arrange delivery and provide customer support.

The relevant social media platform also processes information under its own privacy policy. Following our accounts or viewing a social media link does not, by itself, mean that we transfer your order details to every platform where Taymona has an account.

5. Cookies, Analytics and Advertising Measurement

Our website uses cookies and similar technologies for functions such as keeping your session, shopping cart and preferences. Where enabled, Google Analytics, Meta Pixel (Facebook and Instagram) and TikTok Pixel are used to understand visits and interactions, measure advertising results and improve campaigns.

Depending on the tool and its configuration, measurement information can include pages viewed, actions such as submitting an order, device and browser information, IP address, referral information and cookie or similar identifiers. These providers process information in accordance with their own policies and the applicable service settings.

Optional analytics and advertising technologies are subject to applicable consent requirements. Where consent is required, they will only operate after the appropriate choice has been made. You can change your choices through the available privacy or cookie controls. Browser settings can also restrict cookies, although some essential store functions may be affected.

This section applies to the tools enabled on the particular website, landing page or app feature you use; it does not mean that every tool operates on every Taymona service.

6. Payments

Payment options may include Visa, Mastercard, Apple Pay and Samsung Pay, as displayed at checkout and supported by the relevant payment provider.

Information necessary to authorise payments, confirm transactions, prevent payment misuse and process refunds is handled by the relevant payment service providers. The payment information available to Taymona depends on the integration used. Never send full card details, security codes or payment verification codes through social media messages, Telegram or customer service email.

7. Who We Share Information With

We share information necessary for the relevant purpose with:

  • Authorised employees handling orders, delivery coordination and customer support.
  • Delivery providers, including the contact and address details needed to deliver your order.
  • Payment service providers handling payments and refunds.
  • Hosting, e-commerce, technical support and order-management service providers.
  • Analytics and advertising providers where the relevant tools are enabled and applicable requirements are met.
  • Authorities or other recipients where disclosure is legally required or necessary to establish, exercise or defend legal claims.

Telegram: We transmit the customer’s telephone number, delivery address and ordered product or order type through Telegram to authorised order-handling staff for order confirmation, customer contact and delivery follow-up. Telegram is a third-party service with its own data handling practices. We do not publish these details to public channels.

If we introduce a CRM or change how service providers handle personal information, we will review this policy and update it where necessary before the new processing begins.

8. Storage and International Processing

Order and account information is maintained through our e-commerce systems and the service providers used to operate them. Copies of order information sent through Telegram are also processed through that service.

Depending on hosting locations, provider infrastructure and authorised staff access, information may be processed outside the United Arab Emirates. Where international transfers occur, we apply the safeguards required by applicable law. Information is not assumed to be stored exclusively in the UAE.

9. How Long We Keep Information

We retain information for as long as necessary for the purpose for which it was collected:

  • Account information is retained while the account is active, subject to deletion requests and applicable retention requirements.
  • Order and support information is retained as needed to complete delivery, handle returns and warranties, resolve complaints and maintain required records.
  • Telegram copies and enquiries that do not result in orders are retained only while needed for order follow-up or customer support, subject to any necessary dispute or legal retention.
  • Records required for UAE Corporate Tax purposes are retained for at least seven years after the end of the relevant tax period, where that requirement applies. Other legal requirements or ongoing proceedings may require longer retention of particular records.
  • Analytics information is retained according to the configured tool settings and the relevant purpose.

When information is no longer needed, it is deleted or made no longer identifiable, subject to applicable legal requirements and backup arrangements. Deleting an account does not automatically erase records that must be retained for legal, accounting or unresolved claim purposes.

10. Your Choices and Rights

Depending on applicable law, you may request access to your personal information, correction of inaccurate information, deletion, restriction of processing, withdrawal of consent or other applicable data rights.

You can initiate account deletion using the Delete Account option in the Taymona app. You can also send privacy or deletion requests to help@taymona.com. We may request proportionate information to verify your identity before processing a request.

We respond within the applicable legal timeframe. Where we must retain particular information, we explain the relevant exception and limit its continued use to the purpose requiring retention. You may also raise a complaint with the competent data protection authority where applicable.

11. Security

We take appropriate technical and organisational steps to protect personal information and limit access to people who need it for their work. No internet service or storage system can guarantee absolute security. Keep your account credentials confidential and do not share verification codes.

12. Children’s Information

Our purchasing and account services are intended for people legally eligible to use them. We do not intentionally collect children’s information for marketing. If you believe a child has provided personal information without appropriate authorisation, contact help@taymona.com so that we can investigate and take appropriate action.

13. Changes to This Policy

We update this policy when our services or information handling practices change. The latest version will be published on this page with its update date. We provide additional notice and obtain consent where required for material changes or new processing purposes.

14. Contact Us

For privacy questions, account deletion requests or customer support, contact:

Email: help@taymona.com

Company: ALQYSI FOR REFRIGERATORS , WASHING MACHINES & HOUSEHOLD ELECTRICAL APPLIANCES TRD CO. L.L.C

Address: RESIDENCE 1072 – 1072_Office-1B, Al Ghurair, Al Muteena, Dubai, United Arab Emirates.